These minimum purchase amounts apply to all products except luggage
Warranty
Lifetime warranty policy
After-Sale Service
24/7 support
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FREQUENTLY ASKED QUESTIONS
How do I place my order?
• Browse from the product section. • Select the item you want and add to cart. • Checkout and pay via selected payment method. • An automatic confirmation will be sent via email once order is successfully placed and received by our team.
How do I change the contact details of my order?
If you wish to change your provided contact details, please do reach us through the website’s live chat or email us at customerservice@urbanize.com.ph, or you can also contact us through (02) 8921 9493
How do I change my shipping address?
If you wish to change your provided contact details, please do reach us through the website’s live chat or email us at customerservice@urbanize.com.ph, or you can also contact us through (02) 8921 9493
How do I request for an invoice?
It is in our procedure to have the physical invoice attached to your order before shipping it out. Upon receiving the product, the invoice is