Frequently Asked Questions

Table of content

  • Order
  • Product
  • Shipping
  • Warranty
  • Return & replacement
  • Payment
  • Others
How do I place my order?
How do I change the contact details of my order?
How do I change my shipping address?
How do I request for an invoice?
How do I cancel my order?
Can I place an order over the phone?
Can I pick-up my order in your physical store?
I already placed an order but want to add it. Can I?
An error occurred during the placement of my order, what do I do?
How do I check item availability?
Are the products on the website also available in your physical stores?
Are your products authentic?
Delivery Lead Time
How do you ship my orders?
Can I request for a delivery schedule?
Can you deliver anywhere in the Philippines?
Can you deliver outside of the Philippines?
Do I need to keep my receipt in order to claim under warranty?
Do I need to register the warranty?
Warranty Information
I received a damaged or incorrect item. How do I request for a replacement?
I Already received my order. Can I change the color/size/items?
Can I return my ordered item to a physical store?
What are your payment options?
How do I Tag Photos on Instagram
How do I Tag Photos on Facebook
Where are you located?